Refund Policy

Our refund policy is designed to be fair and transparent. Please review the terms below for different types of services and products.

Last updated: March 2026

A 14-day cooling off period applies from the date of booking for all consultancy services.
Cancellations made more than 48 hours before a scheduled consultation receive a full refund.
Cancellations made within 48 hours of a scheduled consultation are eligible for rescheduling or a 50% refund.
No-shows without prior notice are not eligible for refunds.
If you are dissatisfied with a consultation, please contact us within 7 days and we will arrange a follow-up session at no additional cost.

Software development projects are billed on a milestone basis as outlined in the project agreement.
Refunds for completed milestones are not available once deliverables have been approved and signed off.
If a milestone deliverable does not meet the agreed specifications, we will revise it at no additional cost within the scope of the original requirements.
Project cancellations are subject to payment for all completed milestones plus any work-in-progress at the time of cancellation.
A detailed breakdown of work completed will be provided with any final invoice upon project cancellation.

Hardware products may be returned within 30 days of delivery, provided they are unused and in original packaging.
Custom-configured AI workstations are built to order and are not eligible for return unless faulty.
Faulty hardware will be repaired or replaced under the manufacturer warranty terms.
Return shipping costs are the responsibility of the buyer unless the item is faulty or was incorrectly dispatched.
Refunds for returned hardware will be processed within 14 business days of receiving the returned item.

Monthly subscriptions can be cancelled at any time and will remain active until the end of the current billing period.
Annual subscriptions may be cancelled within 14 days of purchase for a full refund.
After the 14-day period, annual subscriptions are non-refundable but will remain active for the remainder of the term.
Downgrades take effect at the next billing cycle.

If you wish to dispute a charge or request a refund outside the standard terms, please contact our support team.
All disputes will be acknowledged within 2 business days.
We aim to resolve all disputes within 14 business days.
If a resolution cannot be reached, the matter may be referred to an independent mediator.
Our dispute resolution process is governed by the laws of England and Wales.

Need Help With a Refund?

Contact our support team and we will assist you with your refund or return request.